The purpose of our Fair Use Policy is to ensure that all our customers can access our services; and do not use our services in a manner that we consider ‘unreasonable’ or ‘unacceptable’.

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In addition, the Fair Use Policy sets out your responsibilities when you use our services. It also confirms steps we may take to ensure and monitor compliance with this policy as well as setting out our responsibilities to comply with directions from regulatory and other law enforcement bodies.

It also explains how we provide certain services to you.

 

The Fair Use Policy applies to our entire services.

 

1.General

As a business customer, our services are for your use in the ordinary course of business.

You may not use the service in a manner which is ‘unreasonable’ or ‘unacceptable’.

 

2.Unreasonable use

We consider your use of the service unreasonable if you use it in a manner which is other than it was intended for.

Here are some examples of uses which we consider ‘unreasonable’. This is not intended to be an exhaustive list:

• As a business customer, including a small to medium business customer, using the service in way which could not be reasonably regarded as ordinary business use.

• Using the service for fraudulent purposes.

• Abnormal or excessive use of the service.

• Wholesaling any service or using the service in connection with any wider business activity.

• On any membership subscription plans the maximum enrolments per calendar month are capped at 100 before additional charges apply. These additional charges will be enforced as per our pay as you go price list.

• Using the service to wholesale supply of any service on our platform.

• Using the service for the purposes of arbitrage.

• Using the service for anything which isn’t standard business to person selling.

 

3.Unacceptable use

You may not use our services in any manner which improperly interferes with another person’s use of our services or for illegal or unlawful purposes. We consider the use of our services or unauthorised equipment in this way to be unacceptable.

Here are some examples of uses which we consider ‘unacceptable’. This is not intended to be an exhaustive list:

• If you provide us with false user information to use the service.

• Using the service to gain improper access to another person’s private or personal information.

• Using the service to defame, harass or abuse anyone or violate their privacy.

• Contravening any applicable laws when you use the service.

• Infringing any person’s intellectual property rights, including copyright, when you use the service.

• Using the service in a way which interferes or disrupts the service, any computer system access through it or any other person’s use of it.

 

4.Monitoring Compliance

We are under no obligation to monitor your activity. However, we may from time-to-time monitor activity to protect our network, our other customers and the general public as well as to ensure you are complying with the terms of this policy. We may need to disclose any findings as required to regulatory authorities.

We take active steps to minimise the amount of unreasonable use of our services which may include:

• Limiting and or restricting your access to the service.

• Requiring you to rectify any misconfigured mail and/or proxy servers.

We may provide your username, IP address or identifying material to law enforcement authorities when required to do so.

 

5.Breach of the Fair Use Policy

If you breach any part of this Fair Use Policy we will, generally speaking, contact you and, if appropriate, ask you to modify your use of the service. If you do not modify your use of the service we may suspend or cancel your service without notice to you.

If the limit of 100 enrolments per month is breached in any given period we will enforce our Pay as you Go plan rates for enrolments that exceed this limit.

However, in certain circumstances such as illegality, or non-ordinary use, we reserve the right to suspend or cancel your service immediately and without notice to you.

Upon cancellation of an account, we are authorised to delete any files, data or information associated with the account.